Nhue Concierge SL Sevilla Tours

Preferred entrance to discover the Alcazar of Seville, icon of the Andalusian city. We suggest you to lose yourself in the history and secrets of this monument by the hand of one of our official guides.

Included
Real Alcazar de Sevilla Ticket Accredited official guide Individual audio system Duration
The duration of the visit is approximately 1.5 hours Groups
The small groups are about 30 people plus the guide. The visit will be in a single language, the one selected at the time of purchase and it will not be possible to modify this in any case. For logistical reasons, availability or other circumstances, the schedule may vary, notifying you in advance of this circumstance. If in any case this happens, the customer may accept or cancel and get the total amount refund, cancelling this contract. If accepted, the initial terms of engagement will be accepted again.

Important notes
It is mandatory to provide first name, surname and ID / Passport at the time of booking. You can also send your details to info@nhue.es On the day of the visit you must bring the original identity card you provided at the time of booking Presentation at the meeting point 15 min. before the start of the tour The tour is not fully adapted for people with mobility restrictions, so they may not be especially suitable for people with mobility problems and we do not advise it in some cases.


Meeting point
Google Maps: Pl. Virgen de los Reyes, 4, Casco Antiguo, 41004 Seville, Spain The meeting point is in front of the Archbishop's Palace, near the foot of the Giralda, in the Plaza de la Virgen. Our staff will have a little red flag so you can recognize them. Cancellation policies

Based on the official regulations published by the Patronato of Real Alcázar de Sevilla, in its last revision, the tickets issued do not admit return, nor be cancelled, modified or rescheduled.

As a consequence of these regulations, the cancellation policies, without exceptions of any kind, are:
1. If the cancellation is made between the booking day and up to 4 days before the tour, the costs will be 19 € per adult
2. No refund if cancelled 4 days or less before the tour and until the start time of the visit
3. It is non-refundable not to show up, arrive late or not to bring the passport or original ID with which the reservation was made
4. Cancellations or modifications may be made in case of a health alert affecting the closure of the monument
There are no exceptional situations to apply in the cancellation conditions that modify the cancellation and refund criteria indicated in these points.
To request total or partial cancellation under these cancellation policies you must send an email to info@nhue.es and will proceed to cancel and refund according to the date of receiption , as a reference date.